Order confirmation: All orders are automatically confirmated via e-mail and you will within 12 hours on normal workdays receive an email if there should be any problems with delivery (out-of-stock).
You can always follow your order status by following the link in your order confirmation or by login on your account.
If you want to pay via bank-transfer or by check the order will be valid for 10 days. If we have not received paymet by then the order is canceled.
Payment: Orders can be payed in the following ways:
Credit Card: We accept Paypal in the following currency: DKK, SEK, NOK, US$, GBP, AUD and EURO. We use a payment gateway from paypal. All card data is sent encrypted. We can not increase the amount if you want to add more items. Instead you can make a new order - We will combine it so you only pay for one shipping.
IMPORTANT - AFTER FINISHING PAYMENT WITH PAYPAL DO NOT CLOSE THE WINDOW - YOU NEED TO PUSH THE BUTTON "Return to Diamonds4ever" - IF YOU CLOSE THE WINDOW WE WILL RECEIVE THE PAYMENT - BUT YOUR ORDER WILL NOT BE COMPLETED AND THE ITEMS WILL STILL BE IN YOUR SHOPPING BASKET. This means that if you buy unique Trollbeads they will not be reserved for you.
International bank transfer / details: This payment methode can take up to 10 days to complete - We recommend Paypal with no extra cost/fee for you.
Jyske Bank Østergade 7600 Struer Denmark
IBAN: DK6371820001152130 BIC (SWIFT): JYBADKKK
Cassiers/bank check: This payment methode takes 21 days to complete - We recommend Paypal with no extra cost/fee for you.
There will be a 21 days clearence time from receipt of the check until the jewellery are sent. Remember to write order number
Delivery: Normally we will send the items the next day from where we receive payment (3 weeks clearence time with checks). In some cases, when we are very busy, there can be some delayment. Please check your order history to see your order status. There will not be shipped any orders during the weekends and on Danish holidays.
In your order involves special items needed to be produces, the order will be sent when we can make a compleate delivery.
All orders with insured shipping are beeing delivered by registrated post via Post Danmark and to the official postal service in your country. You will receive Track & Trace number when the items have been shipped. Please notice that Track & Trace to some contries do not work from the Danish Customs/border e.g. The Netherlands. Track & Trace from us to the Danish Customs/border: www.postdanmark.dk/tt Delivery time in Scandinavia is normally 5 weekdays. EU and United States please allow up to 10 weekdays. We are happy to accept international orders. There are no restrictions and you can order freely.
All products are shipped in a protected package.
Shipping: All domestic orders will be shipped free of charge (not the Faeroe Islands or Greenland)
For all international orders the shipment will be DKK 85.- (calculated into the chosen currency) for insured shipping.
We know insured shipping from Denmark is expensive, therefore we can offer the following:
For all international order we can offer free shipping if you take the risc - You will have no T&T - You will not get a new free shipment if shipment is lost in the crazy world of the Post services around the world. If you want free shipping WRITE THIS IN YOU ORDER: "I want free shipping at my own risc." During checkup select "Free shipping at my own risc" - then the shipping is 0.-
Low order fee Due to many small international orders with free shipping, we are forced to charge "Low order fee" for orders below DKK 255,- (appx. EURO 35,-). The "Low ordre fee is DKK 25,- (appx. EURO 3,5,-)
Retur: It is easy to return an item for an exchange or refund. For a full refund, return merchandise within 14 days of receipt of your shipment. Please assist us by indicating the reason for your return or exchange on the back of your packing slip. We will refund or credit the value of the item you were charged within 6 days of receiving it. Shipping charges are non-refundable. Please repack your order, enclose the packing slip, insure the package and mail it to:
